The purpose of ICT @ DDU is to support the research, teaching and learning, community engagement and business operations of Dire Dawa University by delivering enterprise-wide, flexible, and adaptive information technology services and support. Our solutions are relevant and timely as we keep pace with advances in technology.


To supports and enhances research, teaching and learning, and Community engagement at DDU through effective use of excellent information technology resources, products, and services.


DDU ICT is a technology services directorate, partnering with faculty, staff, and students to support DDU’s research, teaching and learning, community engagement and governance services.


  • Provide systems and applications that are secure, reliable, integrated, and easy to use, and that enable the work of our faculty, staff, and students.
  • Provide consistent, responsive, best-in-class services and support.
  • Deliver accurate, timely, and useful information to support decision-making.
  • Continuously improve our clients' satisfaction with University IT applications, systems, and services.
  • Create an organization that attracts, develops, and retains outstanding staff, and is widely recognized as a great place to work.

Organizational Governance Structure

Information and Communication Technology Directorate reports to the Office of the President as it is responsible for the provision of ICT infrastructure, services, and systems for the four operational domains of the University: Learning- teaching, research and innovation, community engagements and governance services. The directorate’s governance structure embodies five operational sections:

Organizational Governance Structure

Contact of the Directorate


Dawit Desta

Director, ICT Directorate

ICT Directorate Building, 1st Floor

Telephone: +251-254-110601

Email: ict@ddu.edu.et

Monday – Fridays: 7:30 AM – 5:30 PM

Dire Dawa University

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